Terms and conditions
Last updated: 25 September 2026
These terms and conditions govern the purchase of products on thesingularbathroom.es. Please read them carefully before placing an order: by buying, you accept them. For general use of the website see the Legal notice, and for the processing of your personal data, the Privacy policy.
1. Seller
The Singular Bathroom is the trading name of TISA SALAMANCA C.B. (Tax ID E37554698), Avda. Peña de Francia, nº 75, 37187 Aldeatejada (Salamanca), Spain. Full details of the owner are in the Legal notice. The Singular Bathroom is a trademark registered with the Spanish Patent and Trademark Office.
All purchases are governed by these terms, by the Spanish consolidated General Law for the Protection of Consumers and Users (TRLGDCU) and by other applicable law.
2. Prices and additional charges
Prices are shown in euros and include the applicable taxes (VAT). Handling, packaging and delivery charges are added to the price of the item; they depend on the product (weight, volume and insurance of the goods), the destination and where it is shipped from (our warehouse, the supplier's or the factory). The total amount is shown before you confirm your order. More information on the Delivery page.
If you choose to collect from our shop an item that does not offer the in-store collection option, the handling, packaging and delivery charges are not refunded. Items that expressly offer in-store collection do not carry those charges.
3. Orders
An order is firm once payment has been made. We will then send you the confirmation and proof of purchase by email.
We order every item specifically for each customer, even though we keep stock of the most common items in our shop.
4. Availability and cancellation by us
If, for reasons beyond our control, we cannot supply an item, or there is a problem with availability or with our ability to deliver, we will let you know by telephone or email as soon as possible. We may cancel an order when we cannot provide the service, guarantees or features set out in these terms, or when we cannot verify the delivery or billing details. In that case we will inform you and refund the amount you paid.
5. Payment methods
- Card (Visa, Mastercard) and Bizum, through Redsys's secure payment gateway. Card details are entered directly on the bank's payment page and are never stored on our systems; card payments are authenticated with 3D Secure.
- Bank transfer.
- seQura, to pay in instalments or later, subject to approval by seQura.
Card fraud is a criminal offence, and we will take legal action against any fraudulent transaction.
6. Delivery
Delivery times, areas and conditions are explained on the Delivery page.
For deliveries to countries outside the European Union, a handling charge of €11.95 applies to goods weighing up to 1 kg. For heavier goods we will email you the amount before shipping, and you may cancel the order if you do not agree.
7. Right of withdrawal and returns
If you are a consumer, you have 14 calendar days from delivery to withdraw from the purchase without giving any reason. Before returning any item, let us know in writing with your order or invoice number and your details, at [email protected] or by calling (+34) 923 26 63 56. We will tell you how to return it and help with any questions. We will refund the amount within the time limits set by law.
Products made, cut or adapted to measure have their own conditions (section 8).
8. Special, adapted and made-to-measure parts
Shower screen spare parts, hydromassage spare parts, seals and profiles are made, assembled, adapted or cut for each customer. As they are made to your specifications, they are excluded from the right of withdrawal (Art. 103(c) TRLGDCU); even so, you can cancel the order within 24 hours of placing it.
If the product you receive does not match your order because of our mistake, we will collect the wrong product and deliver the correct one at our expense, provided you sent us the sample together with a written request for a quote with all the details of the part (measurements, dimensions and materials) and of the customer.
Seals and profiles are supplied as standard in 6-metre lengths or 100-metre rolls. Made-to-measure orders are produced for each customer, to order.
9. Samples sent by the customer
If you send us a part as a sample, we return it free of charge when it comes with a firm order. If there is no order, the cost of returning the sample is borne by the customer, with a minimum of €9.95, subject to the carrier's conditions.
10. Guarantee
Products are covered by the legal guarantee of conformity provided for in the TRLGDCU: three years from delivery for new products. If a product is not in conformity, contact our customer service (section 14) with your order number.
11. Product images
Many photographs come from manufacturers or general catalogues, or were taken by our team, and may show items that are not included in the sale. What is sold is what appears in the product description and in your order. For example, the photo of a front shower screen may show the tap and the shower tray, but only the screen described is sold. If you have any doubts about a product, write to us before buying.
12. Invoices and taxes
Sales are made from Spain and are taxed entirely in Spain. To issue an invoice we need your tax details (ID, tax or VAT number). If you do not provide them during the purchase, we understand that you do not require an invoice and will issue a receipt. If you later need the invoice, request it in writing with your order number or proof of payment and all your tax details.
13. Clearance (in-store collection)
Items in the Clearance section (unpackaged, with minor defects, discontinued, factory surplus, customer returns, leftover building materials and special offers) are not shipped: they can only be collected from our shop. To see them you need to book an appointment by email or telephone.
14. Customer service, after-sales and complaints
TISA SALAMANCA C.B. (The Singular Bathroom)
Avda. Peña de Francia, nº 75, 37187 Aldeatejada (Salamanca), Spain
Telephone: (+34) 923 26 63 56
WhatsApp: (+34) 655 32 15 47
Email: [email protected]
Opening hours (Spanish time): Monday to Friday, 9:00 to 13:30 and 16:00 to 19:30. Saturdays by appointment (telephone, email or WhatsApp). The website and WhatsApp are available 24 hours a day.
How to make a complaint and request complaint forms: Legal notice, section 9.
15. Use of the website and data protection
The terms of use of the site, intellectual property and limitations of liability are set out in the Legal notice. How we process your personal data and use cookies is described in the Privacy policy.
16. Applicable law
These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction; in all other cases, the courts of Salamanca (Spain).
